QR code not working?

Common causes

• Screen brightness too low on the sending device
• QR code already used (each code is single-use)
• Camera too close or too far from the screen

Step-by-step fixes

1. Increase brightness

Turn the source screen to maximum brightness before scanning.

2. Enter details manually

Every QR code has a manual activation alternative. In your purchase email, look for SM-DP+ Address and Activation Code and enter them in:

• iOS: Settings → Cellular → Add eSIM → Enter Details Manually
• Android: Settings → Network → Add SIM → Enter Manually

3. Request a new QR code

If your code has expired or was already used, contact support and we will issue a replacement within a few minutes.