No signal after activation?

Check these first

1. Enable data roaming

Your eSIM needs data roaming turned on when abroad.

• iOS: Settings → Cellular → select your Simwander eSIM → enable Data Roaming
• Android: Settings → Network → Mobile network → enable Roaming

2. Set the correct APN

Some devices require a manual APN. Check your purchase email for the APN settings specific to your plan.

3. Restart your device

After enabling roaming, restart your phone and wait two minutes for the network to register.

4. Select the network manually

• iOS: Settings → Cellular → Network Selection → turn off Automatic → select an available network
• Android: Settings → Network → Mobile network → Network operators → select manually

Still no connection?

If none of the above helps, contact support with your order number and the country you're in and we'll sort it out.