Payment failed

A declined payment is almost always a card or bank check, not a problem with your order. Nothing is charged when a payment fails.

Common reasons

• A typo in the card number, expiry date or security code
• Your bank blocked an online or international payment
• The extra security step from your bank (3-D Secure) wasn't completed
• Not enough funds or a card limit was reached

What to try

1. Re-enter your card details and check each field.
2. Approve the payment with your bank. Look for a text message or a prompt in your banking app, then try again.
3. Try another card or payment method.
4. Switch browser or device, or turn off a VPN or ad blocker, and try again.

Seeing a pending charge after a failed payment? That is a temporary hold from your bank. It normally disappears by itself within a few working days.

Paid but no email?

Check your spam folder first. If it's not there, contact support with the email address you used at checkout and we'll resend your QR code.